The Billable Hour
A unit of account that shapes behaviour in ways nobody intended. What it measures, what it rewards, and how to use it without the worst effects.
Analysis
Billing
Where time is a currency rather than a measurement it shapes behaviour. Plus the gap between recorded and billed, which is usually a pricing finding rather than a performance one.
4 notes
Write-Offs and What They Tell You
Time recorded and not billed is usually treated as a performance problem. It is more often a pricing, scoping or process finding.
Procedure
Estimates Against Actuals
The most valuable thing time data produces, available free once actuals exist, and almost never used because the comparison is uncomfortable.
Procedure
When a Client Queries the Time
The record is the evidence, and most of what determines the outcome was decided months earlier in how entries were written.
Procedure